Hello Casino

All week, and every week at Hello Casino, we will select two games in which you can earn double your Loyalty Points! This is when things really start to heat up.

This week’s featured games are:

Scruffy Duck

Well of Wonder

Redeeming Your Loyalty Points

Make sure you cash in those hard earned Loyalty Points for cash bonuses over on our Loyalty Page! Don't forget to check in to the Loyalty Page and Promotions Page regularly to keep up to date on our all of out latest promotions.



Loyalty Points Program Terms & Conditions

1. Minimum amount of loyalty points you can redeem is 1,000. 200 Loyalty points are worth €1. For example, redeeming 1,000 Loyalty Points is equal to $5.
2. Games of the Week will be changed every Monday by 17:00 CET.
3. The maximum daily redemption value is 10,000 points - equivalent to $50.
4. Loyalty Points earned for every $10 in cash you wager on the casino games - per game type:
- 'Double Rewards Slots' - 4
- All other slots - 2
- Scratchcards - 2
- Video Poker and Video Poker Sidebet - 1
- Blackjack - 0.5
- Roulette - 0.25
5. Points are converted into bonus funds. Any bonus money must be wagered 25 times on real money games before any winnings can be transferred or withdrawn. Any unused bonus money will expire after 3 days.
6. Not all games contribute, or contribute at the same rate towards the wagering requirement. Click here to view all games contributions.
7. Membership to the Loyalty Program is at the sole discretion of Hello Casino. Hello Casino reserves the right to either refuse or revoke the membership of any player at any time. Promotions within the Loyalty Program remain at the sole discretion of Hello Casino and may be denied or withheld without appeal or review.
8. All Loyalty Point totals for promotions, and rewards within the Program, are quoted within the Loyalty Page and can be changed at any time at the sole discretion of Hello Casino.
9. Hello Casino reserves the right to suspend or discontinue the Loyalty Program at any time without prior notice. Hello Casino also reserves the right to modify the terms of this scheme without prior notice. It is a player’s responsibility to check for any updates regularly either here or through our Support channels
10. Only the individual named in the account is eligible to receive the relevant rewards and benefits of the program. There can be no transfer of any aspect between different players and accounts.
11. Any abuse of the benefits that are related to the Loyalty Program may lead to the forfeiture of any bonuses or rewards accrued as a result of the scheme.
12. For more details on Hello Casino Loyalty Points Program click here.

Underage gambling is unlawful. Please play responsibly.

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Full Promotional Terms & Conditions

1. Explanation of Terms and Conditions

Each individual promotion will come with its own set of Terms and Conditions in addition to the standard Terms and Conditions listed here. If for any reason, a promotion does not have specified Terms and Conditions, the promotion will default to the standard Promotional Terms and Conditions.

2. Abuse of Promotions

In the event that Hello Casino believes You are abusing or attempting to abuse a bonus or other promotion, or You are likely to benefit through abuse or lack of good faith from a gambling policy adopted, Hello Casino may at its sole discretion, deny, withhold or withdraw from You any bonus or promotion, or rescind any policy either temporarily or permanently, or terminate Your access to the Services and/or block Your account. In such circumstances, Hello Casino shall be under no obligation to refund any funds that may be in Your account other than Your original deposit amounts. 

3. Right to Rescind

  • Hello Casino reserves the right to withdraw any promotion, bonus or special offer at any time. All Hello Casino offers are intended for recreational players and Hello Casino may at its sole discretion limit the eligibility of Players to participate in any promotion.
  • Hello Casino reserves the right to withdraw the availability of any offer or all offers to any Player or group of Players.
  • Hello Casino reserves the right at is sole discretion to deny you from all future promotions and bonus money. Once you have been informed that you are no longer eligible for bonus money or promotions, and if you take up any offer all winnings from that promotion will be confiscated.

4. Eligibility

All Player offers are limited to one per person, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated. 

5. Bonus Account and Wagering (Play Through) Requirements

  • A Player's total account balance consists of a cash account balance and a bonus account balance.
  • A Player's bonus account cannot be cashed in but can be used to place wagers.
  • A Player may be offered different types of bonuses that are limited to different game types, such as a Slots only and therefore restricted to other game types.
  • When You enter a game that bonus money is permitted on, You will see this in Your balance. When You enter a game that bonus money is not permitted on, i.e. restricted games, you will not see the bonus money in your balance.
  • The deposit and possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.
  • Bonus amounts credited to a Player's bonus account are subject to 25 times wagering requirements before they are converted to Your cash balance and can be withdrawn unless otherwise stated.
  • Different games played contribute different percentages towards the wagering requirements, which are as follows:

    BONUS TYPE: ‘Casino Bonus’, ‘Slots Bonus’ or any other bonus [Unless otherwise stated, this table is the default] 

    Game Type

    Wagering Requirements

    Slots Games
    Except Blood Suckers, Dead or Alive, Devils Delight, Kings of Chicago, Jackpot 6000, Lucky 8 Line, Mega Joker, Super Nudge 6000, Big Bad Wolf, 300 shields, Secrets of the stones, Twin Joker and Victorious.

    100%
    20%

    Table Games

    0%

    Video Poker Games

    0%

    Scratchcards & Keno

    100%

    Other Games

    0%


    For Example: A Player has purchased $100 and received a bonus of $100, therefore has a total balance of $200. The Player has decided to play slots only, therefore, the Player must stake (wager) 25 X $100 = $2,500 before the bonus is converted into cash and eligible for withdrawal.

  • Only one bonus is permissible per deposit. Each bonus from each deposit are mutually exclusive. Deposit related bonuses cannot be “stacked”
  • For any wagers made, the wager is deducted from the Player's cash account. If there is no cash available, then the wager is deducted from the bonus account.
  • Any winnings that occur from wagers made from a Player's bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash.
  • Any other bonuses received, such as redemption of Loyalty Points will be added to your bonus account and will be subject to standard wagering requirements.
  • If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.
  • If you do not want any Bonus which has been deposited into your account by the Casino then you are entitled to request that it be reversed out of your Casino account only if no game play has taken place since receiving that said bonus.

6. Collusion, Cheating and Fraud

Before any withdrawals are processed, Your play will be reviewed for any irregular playing patterns, which include but not limited to

  • Equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. For example, Black or Red betting on Roulette or covering more than 25 of the 37 numbers on the table.
  • Placing single bets in excess of 20% of the value of the bonus credited to Your account until such time as the wagering requirements for that bonus have been met unless otherwise stated. For example, if you received a bonus of $200, then the maximum bet that can be placed is $40. The 20% rule does not apply if the bet size is less than $5.
  • Delayed winnings, for example, "free spin" or "bonus" features initiated with bonus or cash funds, then the player steps out of the free bonus or bonus round, and then completes at a later time for example, after the bonus has been wagered; OR, “State Game Abuse” where the use of bonus funds are used purely to progress through the bonus stages, for example on Scrooge, Devil's Delight, Champion of the Track, Robin Hood, The Wish Master, Castle Builder, Tomb Raider Secret of the Sword, Scrooge, Castle Builder, Untamed Series, Peek-a-boo, Stardust, Forsaken Kingdom and Tower Quest, but not limited to these games, and then final stages completed with cash bets when bonus funds have been released or forfeited; OR, Leaving Large bets on table, for example, BlackJack and returning after bonus wagering has been completed.
  • Working in a syndicate with other customers to abuse promotions Should Hello Casino deem that irregular game play has occurred;
  • Depositing and withdrawing funds shortly after with the intention to abuse the promotion is not allowed. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause 6.6. of the General Terms & Conditions, and then initiate your free spins.
  • In all these cases, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. Your deposits will be returned to you after a 10% administration fee or charge of $25 has been deducted, whichever is greatest.

7. Coupons

  • Any coupons redeemed must meet standard wagering requirements.
  • Only one valid coupon can be redeemed within any 24-hour period and coupons cannot be used in conjunction with any other promotion unless stated.
  • Coupons can be withdrawn or terminated at any time and Hello Casino reserves the right to refuse players the use of coupons at any time.

8. Instant Bonuses

  • Any bonus that is cash or bonus received from the casino, for example via support is classified as an instant bonus
  • The casino reserves the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a $100 instant bonus, a maximum of $1,000 is eligible for withdrawal if the casino chooses to enact this clause.

9. No Deposit Bonus

  • Hello casino reserves the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer’s account up to the value of $100.
  • If you have never made a deposit at Hello Casino all funds will stay as bonus money until at such time a deposit is made. Once you make your first deposit, any bonus money at that time in your account will now be subject to standard play-through requirements. All future No Deposit Bonus will just be subject to standard play-through requirements before they can be withdrawn, and no further deposits are required.

10. Free Spins / Bonus Spins

10.1. No Deposit Free / Bonus Spins

  • Unless otherwise stated, free spins can only be received once per account, person, household and/or IP address during a promotional period.
  • The number of free spins the player can receive will be included in the specific promotion.
  • Whilst free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the free spins have been used on any game, they cannot be redeemed again.
  • Unless otherwise stated, winnings from free spins are credited in casino bonus and are capped to a maximum of $50. Winnings that exceed this amount will be removed from the account.
  • Any play using free spins winnings will not unlock bonus funds and all winnings will return directly to your bonus account.
  • If you have never made a deposit, any gameplay using bonus funds will not unlock bonus funds or bonus winnings from free spins and all winnings will return directly to your bonus account until you make your first deposit. All funds in your bonus account at the time of first deposit will be subject to standard play-through requirements.
  • We reserve the right to cancel a free spins offer at any time in case of any suspected abuse of the offer and to restrict, suspend, investigate and/or terminate the offender’s account with immediate effect.
  • Whilst bonus or free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again. 


10.2. Deposit Based Free Spins or Bonus Spins

  • Unless otherwise stated, bonus spins can only be received once per account, person, household and/or IP address during a promotional period.
  • Players must initiate a deposit in order to receive bonus spins. The details will be included in the specific promotion.
  • The number of bonus spins the player can receive will be included in the specific promotion.
  • Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.
  • The money won from bonus spins will be credited to a player’s bonus amount balance and is subject to our standard Terms and Conditions, Bonus Terms and wagering requirements.
  • All winnings from the bonus spins are considered to be bonus money and will be converted to real money only after the initial bonus wagering requirements are met unless stated otherwise in the Promotional Terms and Conditions.
  • Free spins are only valid within 24 hours of the deposit. If used after this time, any winning are capped to a maximum of $100.
  • We reserve the right to cancel a bonus spins offer at any time in case of any suspected abuse of the offer and to restrict, suspend, investigate and/or terminate the offender’s account with immediate effect.
  • Whilst bonus or free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.

11. Additional

  • All bonuses, free bets, free spins, free money will expire after 30 days.
  • The casino has the right to zero loyalty points if there have been no deposits within 30 days.
  • Learn more about Bingo Terms & Conditions.

Terms and Conditions last updated on 22nd June 2017 (version 1.9)

English Terms & Conditions always take priority