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Standard Promotional Terms and Conditions


Last updated on 28th February 2018 (version 4.0)

1. Explanation of standard promotional terms

1.1
Each individual promotion will come with its own set of specific significant terms and conditions (the “Significant Terms”) in addition to these Standard Promotional Terms and Conditions (“Standard Promo Terms”). You should therefore read these Standard Promo Terms in combination with the applicable Significant Terms for any competition, bonus or promotion (referred to as a “promotion” or “bonus” interchangeably throughout these terms) you wish to enter.

1.2
If for any reason, a promotion does not have Significant Terms, the promotion will default to these Standard Promo Terms only. Where such Significant Terms conflict with these Standard Promo Terms, the Significant Terms will take precedence.

1.3
The Terms of Use also apply (as defined in the Website Terms available on our Website). You must comply with the Terms of Use at all times. Failure to comply with the Terms of Use will automatically render any bonus in your account void.

1.4
Participation in a promotion will be deemed to constitute full and unconditional acceptance of the Terms of Use which includes these Standard Promo Terms and any applicable Significant Terms.

1.5
The Terms of Use apply to any and all players from outside of the United Kingdom. Should you be based, or resident from, the United Kingdom and are accessing any promotion that is subject to these Terms of Use, then you must contact us immediately. For the avoidance of any doubt, any promotion of bonus subject to these Terms of Use set out below are not valid or open to players from the United Kingdom.

2. Promotional abuse and irregular play

2.1
We have a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole direction, are involved in such activities or behaviours.

2.2
We reserve the right to review transaction records and logs from time to time, for any reason whatsoever. You hereby consent in advance to same. If, upon such a review, it appears that you are participating, or attempting to participate, in strategies that we, in our sole discretion deem to be (i) promotional abuse; and/or (ii) irregular playing; we reserve the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your access to the Website and/or block your account. PLEASE NOTE that in such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts. 

2.3
Irregular play” includes, but is not limited to, any one of the following types of play:

• Placing single bets in excess of 20% of the value of the bonus credited to your account until such time as the wagering requirements for that bonus have been met unless otherwise stated. For example, if you received a bonus of €200, then the maximum bet that can be placed is €40. The 20% rule does not apply if the bet size is less than €5;

• Equal, zero or low margin bets or hedge betting would not account towards any bonus wagering requirements. For example, Black or Red betting on Roulette or covering more than 25 of the 37 numbers on the table;

• Delayed winnings, for example, "free spin" or "bonus" features initiated with bonus or cash funds, then the Player steps out of the free bonus or bonus round, and then completes at a later time for example, after the bonus has been wagered; 

• “State Game Abuse” where the use of bonus funds are used purely to progress through the bonus stages and then final stages completed with cash bets when bonus funds have been released or forfeited. This includes, but is not limited to, Scrooge, Devil's Delight, Champion of the Track, Robin Hood, The Wish Master, Castle Builder, Tomb Raider Secret of the Sword, Castle Builder, Untamed Series, Peek-a-boo, Stardust, Forsaken Kingdom and Tower Quest;

• Leaving large bets on table, for example in Blackjack, and returning after bonus wagering has been completed.

2.4
Promotional abuse includes, but is not limited to, any one of the following types of play:

• includes, but is not limited to, any one of the following types of play:

• Working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behaviour;

• Depositing and withdrawing funds shortly after with the intention to abuse the promotion. For example, deposit funds to receive free spins, and then wager your deposit just over 1 time your deposit value, initiate a withdrawal to not fall foul of clause 9.3 of the Website Terms, and then initiate your free spins;

• Whether known or unknown to us, taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game; and

• Using multiple accounts to claim a bonus or a free spins offer more than once.

3. Right to Vary

3.1
We reserve the right to withdraw, modify, discontinue or terminate any promotion at any time, and without prior notice. All promotions are intended for recreational players only and we may at our sole discretion limit the eligibility of players to participate in any promotion.

3.2
We reserve the right in our sole discretion to deny you from all future promotions. Once you have been informed that you are no longer eligible for promotions, and should you take up any promotion, all winnings from that promotion will be confiscated.

4. Eligibility

Only one promotion is awarded per account per player meaning one per family, household address, IP address, email address, telephone number, credit or debit card and/or e-payment account, or shared computer (e.g. school, public library or workplace). If you are found to be in breach of this clause, all winnings will be confiscated.

5. Bonus Account and Wagering (Play Through) Requirements

5.1
A player's total account balance consists of a cash account balance (‘Cash Balance’) and a bonus account balance (‘Bonus Balance’). All sums which you deposit into your account shall be placed in your Cash Balance. Sums which you receive under a bonus for performing particular tasks are paid into your Bonus Balance.

5.2
A Player may be offered different types of bonuses that are limited to different game types, such as a Slots only. When you enter a game that bonus money is permitted on, you will see this in your Bonus Balance. When you enter a game that bonus money is not permitted on, i.e. restricted games, you will not see the bonus money in your Bonus Balance. In the event a player should use bonus funds to play on games not included in games that count towards meeting the bonus requirement, we reserve the right to refuse withdrawals, remove bonus money and remove winnings without notice and lock all accounts of users found abusing this provision.

5.3
The deposit and possible winnings connected to the bonus will be locked to the casino account until the wagering has been completed. Where promotions do allow withdrawals with an active bonus balance, at this stage, any remaining bonuses will be revoked.

5.4
Bonus amounts credited to a player's bonus account are subject to thirty-five (x35) times wagering requirements before they are converted to your Cash Balance and can be withdrawn (unless explicitly stated otherwise in the Significant Terms).

5.5
Different games played contribute different percentages towards the wagering requirements. Wagering requirements are the total amount that must be staked on eligible games to convert a bonus. Wagering requirements are based on the total stake amount. Please see the table below for game weight distributions for all wagering purposes (unless otherwise stated):

Game Type

Wagering requirements (percentage of each wager on the game that will contribute towards your wagering requirement)

Slots Games

100%

Except: 300 Shields, Big Bad Wolf, Blood Suckers, Bloodsuckers II, Dead or Alive, Jackpot 6000, Kings of Chicago, Lucky 8 Line, Secrets of the Stones, Super Nudge 6000, Victorious, Santa Paws & Boom Brothers.

20%

Except: Beautiful Bones, Big Bang, Boxo, Castle Builder I, Castle Builder II, Champion of the Track, Cook Buck, Crime Scene, Dallas, Devils Delight, Dragons Myth, EggOMatic, Forsaken Kingdom, Fruits Gone Wild, Lucky Angler, Peek-a-Boo, Relic Raiders, Robin Hood, Scrooge, Stardust, The Lost Riches of Amazon, The Wish Master, Tomb Raider Secret of the Sword, Tower Quest, Twin Joker, Untamed Bengal Tiger, Untamed Crowned Eagle, Untamed Giant Panda, Untamed Wolf Pack, Valkyries of Odin, White Rabbit & Zombie Rush

0% (no contribution)

Table Games

0% (no contribution)

Video Poker Games

0% (no contribution)

Scratchcards & Keno

100%

Other Games

0% (no contribution)

Progressive Jackpot Games

0% (no contribution)


EXAMPLE 1: A Player has purchased €100 and received a bonus of €100, therefore has a total balance of €200. The Player has decided to play slots only, therefore, the Player must stake (wager) 35 X €100 bonus = €3,500, before the bonus is converted into cash and eligible for withdrawal.
However, this is different for your Welcome Offer, as this requires you to wager the initial cash deposit figure + the bonus. For example, deposit €100 with a 100% Bonus Match (€100)= €200 x 35= €7,000. This doesn't mean your cash deposit is restricted from withdrawals.

EXAMPLE 2: A player receives a €10 bonus with a 10 wager requirement. The eligible games are game A at 100% game weighting and game B at 20% game weighting. The total staking amount required to convert the bonus playing game A (100% weighting) would be €100 (€10 bonus x 10 WRs). If game B was the players preferred game choice, which counts at 20%, every €1 stake would count as €0.20 towards the wagering requirement. The player would have to wager a total of €500 on to fully convert the bonus.

5.6      
Only one bonus is permissible per deposit. Each bonus from each deposit are mutually exclusive. Deposit-related bonuses cannot be “stacked”.

5.7      
For any wagers made, the wager is deducted from the player's Cash Balance. If there is no cash available, then the wager is deducted from the Bonus Balance.

5.8
Any winnings that occur from wagers made from a player's bonus account are credited to their bonus account, however, the wagering requirements only apply to the original bonus amount as bonus money obtained from winnings is not subject to wagering requirements. Therefore, once that requirement is met, all bonus money is converted into cash.

5.9
Any other bonuses received, unless expressly stated otherwise, such as but not limited to the redemption of Loyalty Points, will be added to your bonus account and will be subject to standard wagering requirements.

5.10
If both bonus and cash funds are used, winnings will be distributed to the bonus and cash account accordingly.

5.11
If you do not want any bonus which has been deposited into your account by us then you are entitled to request that it be reversed out of your account only if no game play has taken place since receiving that said bonus.

5.12
Players from a Restricted Territory (as defined in the Website Terms) and, for the avoidance of doubt, the following countries are not permitted to receive the first deposit bonus (welcome bonus/opening offer) and or any deposit bonuses unless otherwise stated: Armenia, Poland, Greece, Cyprus, Hungary, Croatia, Ukraine, India, Russia, Czech Republic, Slovakia, Slovenia, Estonia, Georgia, Lithuania, Latvia, Bosnia and Herzegovina, Macedonia, and Serbia.

6. Coupons

6.1
Any coupons redeemed must meet standard wagering requirements and any specific coupon terms. 

6.2
Only one valid coupon can be redeemed within any 24-hour period and coupons cannot be used in conjunction with any other promotion unless otherwise stated. 

6.3
Coupons can be withdrawn or terminated at any time and we reserve the right to refuse players the use of coupons at any time.

7. Welcome Bonus [Also known as FIRST DEPOSIT BONUS or OPENING OFFER]

(i) Any bonus received from a first deposit is always considered as a Welcome Bonus.
(ii) The Welcome Bonus is strictly for new players.
(iii) The Welcome Bonus is credited automatically.
(iv) The Casino welcome bonus is subject to standard play-through requirements as set out above with the addition that you must wager on the total amount of cash deposited and bonus funds received. 
(v) The Welcome Bonus offer may not be claimed in conjunction with any other promotions currently offered by Hello Casino and is subject to on-going review. Hello Casino reserves the right to amend this Bonus offer and its terms at any time.
(vi) The maximum bet allowed while the Welcome Bonus is in play is €5. Should You bet higher than this while the Welcome bonus is in play, we reserve the right to confiscate all winnings.
(vii) Deposits made via Skrill or Neteller are not eligible for the welcome bonus and if taken, any winnings will be confiscated.
(viii) You will get the following bonuses with your first three deposits:
1st Deposit - 100% up to €100 + 25 spins on Gonzo’s Quest or Twin Spin Delux.
2nd Deposit - 50% up to €250.
3rd Deposit - 50% up to €150 + 25 spins on Asgardian Stones or Bloodsuckers 2.
(ix) Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again

8. Instant bonuses

Any bonus that is cash or bonus received from the casino, for example via Customer Support, is classified as an instant bonus. We reserve the right to limit any winnings from an instant bonus to 10 times the value of that instant bonus. For example, if you receive a €100instant bonus, a maximum of €1,000is eligible for withdrawal if we choose to enact this clause.

9. No Deposit Bonus

9.1
We reserve the right to limit winnings and withdrawals from all forms of no deposit bonuses / free spins / free bets added to a customer’s account up to the value of €100as may be expressly set out in the Significant Terms or communicated to you otherwise.

9.2
If you have never made a deposit on the Website all funds will stay as bonus money until at such time a deposit is made. Once you make your first deposit, any bonus money at that time in your account will now be subject to standard wagering (play-through) requirements. All future No Deposit Bonus will be subject to standard wagering (play-through) requirements before they can be withdrawn, and no further deposits are required.

10. Free Spins / Bonus Spins

10.1 No Deposit Free Spins / Bonus Spins

(i) The number of free spins the player can receive will be included in the specific promotion and/or in the Significant Terms. Whilst free spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the free spins have been used on any game, they cannot be redeemed again.

(ii) Unless otherwise stated, winnings from free spins are credited in casino bonus and are capped to a maximum of €50 . Winnings that exceed this amount will be removed from the account. Any play using free spins winnings will not unlock bonus funds and all winnings will return directly to your bonus account.

(iii) If you have never made a deposit, any gameplay using bonus funds will not unlock bonus funds or bonus winnings from free spins and all winnings will return directly to your bonus account until you make your first deposit. All funds in your bonus account at the time of first deposit will be subject to standard play-through requirements.

10.2 Deposit Based Free Spins or Bonus Spins

(i) Players must initiate a deposit to receive bonus spins. The details and number of spins will be included in the Significant Terms for the specific promotion.

(ii) Whilst bonus spin promotional offers are advertised on specific games, they may be accessed on a variety of other games. Once the bonus spins have been used on any game, they cannot be redeemed again.

(iii) The money won from bonus spins will be credited to a player’s bonus amount balance and is subject to our wagering requirements and Terms of Use.

(iv) All winnings from the bonus spins are considered to be bonus money and will be converted to real money only after the initial bonus wagering requirements are met, unless stated otherwise.

(v) Free spins are only valid within 24 hours of the deposit. If used after this time, any winnings are capped to a maximum of €100.

11. Competition Terms

11.1
Any competition that we operate is only open to individuals above the age of 18 and who provide the necessary details and information as required by each individual competition, communicated via social media, email or otherwise.

11.2
To enter into a competition, you must follow the rules and requirements as set out in in each individual competition. Failure to do so shall result in non-entry to such competition. This includes your acceptance to these Terms of Use and, specifically, this clause 11.

11.3
All of our competitions expire at a time and date as set out in the competition details. Should you submit an entry after this date then it will be automatically rejected.

11.4
Unless otherwise stated, we only accept one entry per person per competition.

11.5
We reserve the right to cancel or amend any competition and the applicable terms without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event that is outside of our reasonable control. Any such changes will be notified to entrants (or the winner, as the case may be) as soon as is reasonably possible.

11.6
We are not responsible and/or liable for inaccurate prize details, or the acts or omissions, by any third party connected with a competition.

11.7
Our decision in respect of all matters to do with the competition will be final.

12. Additional promotional terms

12.1
All bonuses except free spins will expire after 30 days of account inactivity unless the Significant Terms state otherwise. All free spins will expire after 10 days from the date they were awarded unless the Significant Terms state otherwise. We reserve the right to remove unused bonuses and related winnings if the promotion's terms are not fulfilled within this period. 

12.2
We have the right to remove (i.e. put back to zero) loyalty points if there has been no activity on the player’s account within 30 days. 

12.3
Void bets will not contribute toward promotional offers and players whose accounts become closed for any reason prior to the end of promotions will not be eligible to gain any promotional benefits. 

12.4
We may withhold any credits, bonuses, coupons, loyalty points or prizes awarded as part of a promotion at our discretion.

12.5
We reserve the right to verify the eligibility of all participants. 

*Terms and Conditions last updated on 1st November 2017 (version 3.0)

English Terms & Conditions always take priority

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