PLEASE NOTE THAT YOU MUST REVIEW THESE TERMS AND CONDITIONS BEFORE YOU OPEN AN ACCOUNT AND PLAY ANY GAMES. PLEASE REFER TO THE RULES OF EACH GAME TO EXPLAIN HOW TO PLAY, AND HOW PRIZES ARE ALLOCATED AND THE PERCENTAGE OF YOUR RETURNS.
1.1 Website Terms and Conditions (‘Terms and Conditions’)
Note that in these Terms and Conditions, ‘You’ or ‘Your’ or ‘User’ or ‘Player’ means any person who uses the Hello Casino Software and or website operating with the following brand. Unless otherwise stated, ‘we’ ‘us’ or ‘our’ refers collectively to Hello Casinoand its subsidiaries, affiliates, directors, officers, employees, agents and contractors.
This page defines the Terms and Conditions that apply to all monies and wagers accepted by us and all Services offered at Hello Casino.
By using the website, download and or any associated application, You signify Your agreement to these terms and conditions.
Information on this website is provided on an "as is" basis and Hello Casino makes no representations or warranties of any kind, expressed or implied, as to the operation of this website or the information, content, materials, services or products included or referenced on this website. Hello Casino may amend these website terms at any time by updating this posting and it remains your responsibility to check to see whether these have changed before you play. We will inform you on your next login of any update to these terms where you will need to re-confirm your acceptance of these terms before you are able to place a bet.
Hello Casino Terms and Conditions as published on the Website are in English and it is the English version of these Terms and Conditions that form the basis of these Terms and Conditions only. Translations into other languages may be made as a service and in good faith. However, in the event of ambiguity between the English version and a translation, the English version has priority over any translation.
Hello Casino is a brand managed by Caddell Limited N.V. a Curacao company whose address is Van Engelenweg 23, Curacao and is licensed by the United Kingdom Gambling Commission, with licence number is 000-038720-R-319481-005 and the Government of Curacao, with license number 1668/JAZ.
Internet Gambling may be illegal in the jurisdiction / country in which You are located or residing. Hello Casino does not intend to enable You to contravene applicable law. You are responsible for any gaming activity and You are also responsible for ensuring that You are not contravening any law or legislation prohibiting gaming online. Before relying on in any information contained on the Website You should consult the rules of Your jurisdiction. Hello Casino excludes to the fullest extent, lawfully permitted, all liability for any use of the Website, whether the service is moderated or not.
4.2 Restricted Countries
Hello Casino cannot open accounts, or process bets or financial transactions, for individuals residing in: Afghanistan, Algeria, American Samoa, Angola, Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, Ethiopia, France, Ghana, Guam, Guyana, Hungary, Indonesia, Iran, Iraq, Israel, Italy, Kenya, Lao Peoples Democratic Republic, Latvia, Malta, Myanmar, Nigeria, North Korea, Northern Mariana Islands, Pakistan, Panama, Papua New Guinea, Poland, Romania, Russia, Sao Tome and Principe, Singapore, Slovenia, Spain, Sri Lanka, Sudan, Syria, Tanzania, Thailand, Turkey, Uganda, United States, United States Minor Outlying Islands, Vietnam, Virgin Islands (U.S.), Yemen, Zimbabwe. Hello Casino reserves the right to amend the list of countries from which it will not open accounts, or process bets or financial transactions from time to time at its sole discretion. If you open or use the Website while residing in a Restricted Jurisdiction: your account may be closed by us immediately; any winnings and bonuses will be confiscated and remaining balance returned (subject to reasonable charges), and any returns, winnings or bonuses which you have gained or accrued will be forfeited by you and may be reclaimed by us; and you will return to us on demand any such funds which have been withdrawn.
4.3 Additional Restricted Countries for Progressive Jackpots
The following countries are not eligible to play progressive jackpot games, and any winnings of any of the Jackpots will be voided, they are Australia, Azerbaijan, China, India, Japan, Malaysia, Qatar, Russia, Tunisia and Ukraine.
All applicants must be over 18 years of age to register with Hello Casino. We reserve the right to ask for Your proof of age and suspend Your account until satisfactory documentation is provided.
5.2 Address and Identification
All information supplied when registering with the Website must be accurate and complete in all respects. Hello Casino reserves the right at any time to confirm Your identity by requesting proof of address documentation such as a utility bill or bank statement as well as passport or similar form of personal identification. We reserve the right to suspend Your account until satisfactory documentation is provided and/or we have reasonably satisfied ourselves that you are over the age of 18 years.
You may only open and operate a single account. If You hold more than one account we reserve the right to terminate all accounts apart from the original account, and the Casino reserves the right, in its unfettered discretion, to void any winnings and bonuses from all accounts. Once completed, either any remaining funds will be returned to you subject to reasonable payment processing charges. In addition, any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
You are asked to keep Your registration details up to date. If You change Your address, email, phone number or any other contact or personal information please contact customer support in order to update Your account information, including new passport or identification issues.
Hello Casino allows You to choose Your own user name and password combination. You are asked to keep this information secret. Any actions carried out through Your account will stand if Your user name and password have been entered correctly. To change Your password, try using ‘Forgotten Password’ Link. Otherwise please contact 24/7 customer support.
You may be asked to verify your email via an activation link or other proof that the email account belongs to you. If this step is not completed, the account may be suspended, any winnings voided until the account details have been verified
All Customer offers are limited to one per person, household address, IP address, email address, telephone number, payment method or shared computer (e.g. school, public library or workplace). The Casino reserves the right, in its unfettered discretion, to void any winnings from all accounts in breach of this clause.
Any monies held in Your account shall not accrue interest payable or due to you.
5.9 Your funds
We are required by our licence to inform customers about what happens to funds which we hold on account for you in the event of insolvency:
We hold customer funds separate from company funds in a separate bank account which is used for customer funds only. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: basic segregation. To understand more about the Gambling Commission's rating system and what it means in relation to the protection of your funds, please click here.
5.10 Account Suspension
Hello Casino reserves the right to close, suspend or terminate Your account at its sole discretion. In the case of UK Players we will in any event be obliged to do so if we have been unable to verify information about you within three business days of making your first deposit. In circumstances where we have not been able to verify your age, your transactions (if any) will be reversed and we are obliged to forfeit any winnings. In addition we may suspend or terminate the account in all cases where we suspect fraud.
5.11 Account Closure
If You wish to close Your account please contact customer support, where you will be taken through a series of questions so that we can assist you with any problems (customer complaints and/or responsible gambling issues).
6.1 Fraud Checks
Hello Casino reserves the right to ask You for verification documents upon deposits or prior to executing a withdrawal or at any time including pursuant to:
This includes, but is not limited to:
(i) A copy of a recent utility bill (e.g. electricity, gas, water, telephone) – address is checked against the address registered on the account and/or bank statements
(ii) A copy of a current (i.e. not expired) driver’s licence, government issued ID or passport – date of birth checked against the date registered on the account
When such correspondence is initiated, all withdrawal requests will remain pending until the correspondence has been returned and approved by Hello Casino.
Deposits to the cash player account are made by transfer of money to the casino’s account by way of the payment methods stated on the Website. The payment methods currently available include debit cards, credit cards, E-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The company reserves the right, to change the accepted methods of payment at its sole discretion. The company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The company does not warrant that all methods of payment are available at all times. We do not accept cash funds sent to us. By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and agree to refund and compensate us for unpaid deposits.
6.3 Cash Account
Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally any money deposited with us in your Account will not earn any interest. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
Players must register and play in the currency of their country. If the currency of Your country is not offered, then play must be in EUR. Should players not observe this rule, all winnings derived from the resulting game play will be forfeited.
6.5 Billing Descriptors
Your credit card, debit card or e-wallet will be billed immediately after purchase. Please contact customer support for queries regarding billing descriptors on Your statements.
Should You wish to withdraw some or all of Your balance You may select how much You wish to have paid back. It is our policy to refund withdrawals to the same account or mechanism that the original purchase was made where possible, up to the value of Your original deposit(s). The minimum withdrawal is $20. To make a withdrawal, You must have made or make a minimum of one purchase in Your lifetime at Hello Casino and you have wagered at least once, in full, the deposited amount. At the company’s sole and absolute discretion, you may be permitted to withdraw without turning over the amount at least once in full, subject to a processing fee of not less than 10% of the amount being withdrawn. In some instances we may limit withdrawal to a sum per day or week. Please check with customer support as to the relevant withdrawal limits pertaining at any time.
You are responsible for reporting Your winnings if such reporting is required by Your local law or tax authorities.
6.8 Currency Arbitrage
Players are strictly prohibited from utilising Hello Casino and it systems to facilitate arbitrage through Currency Exchange transactions. Where Hello Casino deems that a Player has deliberately used the aforementioned systems for financial gain through arbitrage, any gains will be forfeited and deducted from the Players balance without warning or notification.
6.9 Anti-money Laundering
Strict anti-money laundering regulations require that we address suspected money laundering and fraudulent activity or transactions that may take place through our business. In order to prevent this illegal activity from taking place, we have a number of policies and procedures that our staff comply with in order to allow any suspicious activity to be brought to our attention and dealt with in a legal and compliant manner. We are by law required to report suspicious activity to the relevant authorities, if we know or suspect, or have reason to suspect that any of your transactions, amongst other actions:
• Involve funds derived from illegal activities
• Are intended to conceal funds from illegal activities, or
• Involve the use of Hello Casino to facilitate criminal activity.
Players are strictly prohibited from utilising Hello Casino and it systems to facilitate any type of illegal money transfer system. You are prohibited from using the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering) under the laws of any jurisdiction that applies to You. If Hello Casino has a suspicion that You may be engaging in or have engaged in fraudulent, unlawful or improper activity, including, without limitation;
• Money laundering activities
• Fraudulent registrations with third party details and/or payment methods
• Disproportionate frequency and/or unusual pattern of play / deposits / withdrawals made through Your Account (by comparison with normal betting patterns).
In such cases where we know or suspect that you are in breach of our terms and any breach of anti-money laundering and anti-fraud/crime regulations, we may, at our sole discretion:
• Terminate access to the Website immediately and/or block Your Account, and/or withhold payment of any amounts for such period of time that may reasonably be required (for example, pending any investigations by our Risk and Compliance team, a gambling regulator, e.g. UK Gambling Commission, a law enforcement authority, e.g. the National Crime Agency (NCA), or other associated third party
• Request reasonable further personal information in order to investigate whether the activity on your account constitutes suspicious play
• Collate and review information that includes but is not exhaustive to patterns of play information, personal data, evidence of source of income and/or source of funds.
If Your account is terminated or blocked in such circumstances, Hello Casino is under no obligation to refund You any funds that may be in Your account. In addition Hello Casino shall be entitled to inform relevant authorities, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of Your identity and of any suspected unlawful, fraudulent or improper activity and will cooperate fully with the Company to investigate any such activity.
Hello Casino accepts no liability under any circumstances for any loss you or any other person may incur as a result of unlawful, fraudulent or improper activity that puts you in breach of this section. In exercising our rights under this clause, we will ensure that our investigations are completed in a way that is fair to you and to our Players in general.
6.10 Progressive Jackpot Wins
Upon a pooled progressive jackpot being won, an automated pop up will notify the player that they have won the Jackpot. The pop up will indicate the value of the win in the player currency. However, the pooled jackpot amount may be in another currency and therefore the actual final amount may be smaller due to the foreign exchange rates between the time of the win and when the winnings are paid out. It should also be noted that any Jackpots in excess of $250,000 may take up to 30 days to be paid to the player.
Hello Casino is committed to protecting and respecting Your privacy. Hello Casino complies with all applicable data protection and privacy laws. If You do not understand how we handle or use the personal information You provide to us then please contact customer support.
7.2 Information Collected
Hello Casino may collect and record all telephone calls, internet communications and details of transactions You carry out through the site as well as the details of Your visits to the site.
7.3 Processing of Personal Details
Any personal data received in regards to a Player and/or registrant is:
• processed in accordance with the rights of the Player concerned
• obtained only for a specific and lawful purpose
• kept in a secure manner
• utilised for marketing purposes based on the opt-out principle
• is only held or processed within the EEA.
7.4 Disclosure of Information
8.1 Right to Rescind
Hello Casino reserves the right to withdraw any promotion, bonus or special offer at any time
8.2 Promotional Ban (Black Flag)
Hello Casino may at its sole discretion deny you from all future promotions and bonus money.
All Player offers are limited to one per person, household address, IP address, email address, telephone number, same payment account number (e.g. debit or credit card), or shared computer (e.g. school, public library or workplace). Breach of this, the Casino reserves the right to withhold any withdrawals and/or confiscate all winnings. Your deposits will be returned to you after a 10% administration fee or charge of $25 has been deducted, whichever is greatest
Hello Casino is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Hello Casino is not liable for any acts or omissions made by Your internet service provider or any third party with whom You have contracted to gain access to the server that hosts the Website.
9.2 No Warranties
Software and Services are provided ‘as is’ and Hello Casino makes no warranties or representations, whether expressed or implied (whether by law, statute or otherwise) including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the Software or the Services or infringement of applicable laws and regulations. The entire risk of as to the use, quality and performance of the Software or the Services relies on You. Hello Casino makes no warranty that the Software or the Services will meet Your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected or that the Software or the server that makes it available are free from viruses or bugs or represents that the full functionality, accuracy and reliability of the Software or the Services as to results or accuracy of any information obtained by You. In the event of systems or communication errors relating to the generation of random numbers, wager settlement or any other element of the Product, we will not be liable to You and we reserve the right to void all bets on the withdraws in question.
9.3 No Liability
Hello Casino shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the Website or the Services; including without limitation, delays or interruptions in operations or transmission, loss or corruption of data, communication or line failure, any person's misuse of the site or its content or any errors or omissions in content.
In the event of a Casino system malfunction all wagers are void. Refunds may be given solely at the discretion of Hello Casino Management.
9.5 Right to Void
Hello Casino reserves the right to void any winnings that were obtained as a result of hardware/software error or malfunction. Players found abusing such errors/malfunctions are subject to having their account closed and any deposits and/or winnings forfeited. In the event of a Website system malfunction all wagers are void.
You agree that You are free to choose whether to use the Services and to do so at Your sole option, discretion and risk.
10.2 Self Exclusion
When administering the self-exclusion on Your account, the onus is on you to complete the process which is to confirm that you understand the exclusion restrictions and then click a link that takes you to a page where you must select the period of time you wish to be excluded for, and to confirm that self-exclusion by clicking ‘submit’. You will then receive an email to confirm that the self-exclusion has been successful. IF YOU DO NOT COMPLETE THE PROCESS, YOUR ACCOUNT WILL REMAIN ACTIVE. If you are unable to complete the automated process yourself, then you must contact support by email and request that they apply the self-exclusion for you and that you attempted the automated process and that you want us to manually self-exclude you. Unless you state otherwise, the self-exclusion period will be set at six months.
Upon activation of the self-exclusion, we will make every reasonable effort to ensure that you do not receive gambling material. However, please remember that if you inadvertently receive marketing material and continue to gamble, or you circumvent your agreement by, for example, continuing to gamble, opening and operating new accounts, and/or our automated checks and/or IT or software programmes fail to recognise any attempt by you to circumvent your self-exclusion, we are under no obligation to return any deposits, winnings, or other funds in respect of such activity online.
Hello Casino shall not be liable to You or any third party in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with Your, or any third parties, use of the Software or the Services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by You of the possibility of such loss or damage).
10.4 Breach of Terms
You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
You must make yourself familiar with the rules of such a game and you hereby acknowledge that the rules of each game are available through using the "Game Help" link in the casino, before you play the game.
11.2 Player Protection
Hello Casino wishes their customers to enjoy gambling responsibly and recognises that a small percentage of people who participate in gambling activities may experience problems. Therefore, Hello Casino provides numerous services that allow You, the customer, to play responsibly.
There are numerous features which can be utilised on our site to ensure the customer can maximise their protection.
(i) The ability to set Deposit limits tailored to suit Your specific needs
(ii) Links to GamCare our Social Responsibility partner
(iii) Self-Assessment tools and self-awareness tools found on: www.gamcare.org.uk
(iv) Information and links to monitoring tools on: www.netnanny.com
(v) Links to Gamblers Anonymous: www.gamblersanonymous.org.uk
(vi) The ability to self-exclude
There is also software available to prevent an individual computer from accessing gambling internet sites. Further information is available at www.gamblock.com
Upon registration you have the option to set a deposit limit on your account. You also have the option to, at any time, amend your deposit limits to daily (24 Hour rolling window), weekly (7 X 24 Hour rolling window) or monthly (28 X 24 Hour rolling window) periods. For the purposes of determining if a change in deposit limit is an increase or decrease, we consider one month to be 28 days. Any increase to your deposit limit will take 24 hours to be activated, and you will also be required to confirm the increase by clicking a confirmation link that will be emailed to you after the 24 period has passed. Any requests to decrease a deposit limit will be immediately applied to your account.
When administering self-exclusion, it is important that you follow the instructions carefully, select the period you want to exclude for, and click submit. If you do not complete the process, your account will remain active. If you are unable to complete the process yourself, then you must contact support.
11.3 Personal Controls
Hello Casino recognises that the vast majority of people who gamble do so in a controlled and reasonable manner. However, for those of us who may experience difficulties in controlling our gambling, Hello Casino believe that the following information may be of help.
(i) Gambling is an entertaining, mainstream, leisure activity and should be treated as such. Gambling should not be considered to be a genuine or reliable tool for making money.
(ii) Gambling losses should not be pursued. Any losses encountered while gaming should not be ‘chased’.
(iii) Gamble what You can afford to lose.
(iv) Gambling can become absorbing and it is easy to lose track of time while indulging in Your preferred gambling activity. Allow Yourself the opportunity for reality checks with regards to the time You have been gambling and the amount of money You have actually invested.
(v) If You feel uncomfortable about Your ability to judge the time and money invested You can set Your own limits.
(vi) The Hello Casino site offers the option of self-exclusion, for varying periods of time. If You feel that You are spending too much time on our site these tools are available via the casino support team.
(vii) Finally, if You believe that Your gambling is moving beyond Your control visit GamCare, our Social Responsibility partner for advice or a chat. The GamCare link is available through our home page and various areas within the Hello Casino site, alternatively click on the GamCare link here: www.gamcare.org.uk
(viii) We reserve the right to exclude you and impose an exclusion period of no less than six months if we have reason to believe that you can no longer control your gambling habits.
Customer Support is available via live chat and email. If you experience any difficulties simply follow the links on the website homepage.
If You have a complaint relating to our conduct, or a dispute that relates to a current or past transaction, please contact us. We will endeavour to resolve all complaints and disputes in a timely and responsible manner. If You feel Your dispute has not been brought to a satisfactory conclusion You may contact eCOGRA, the internationally accredited player protection and standards organisation, and submit a Dispute Form.
12.3 Governing Law and Jurisdiction
These Terms and Conditions are governed by, and interpreted in accordance with, the laws of England and Wales and You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any disputes (including claims for set off and counterclaims) which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal relationships established by or otherwise arising in these Terms & Conditions.
By accepting these Terms and Conditions You are fully aware that there is a risk of losing money when gambling by means of the Website and You are fully responsible for any such loss. You agree that Your use of the Website is at Your sole option, discretion and risk. In relation to Your losses You shall have no claims whatsoever against Hello Casino or any white label partner or their respective directors, officers or employees.
13.2 Eligible Players
Employees of Hello Casino , its licensees, distributors, wholesalers, subsidiaries, advertising, promotion or other agencies, media partners, retailers and members of the immediate families of each are not eligible to participate in the games.
13.3 Termination of Account
Hello Casino reserves the right to cancel Your account for any reason whatsoever at any time without notice to You. Any balance in Your account at the time of such cancellation will be credited to Your credit card and/or sent to You by cheque. However, the Casino reserves the right, in its unfettered discretion, to void any winnings and confiscate any balance in a Casino account in any of the following circumstances:
(i) If You have more than one active account (or control more than one active account) for the Casino;
(ii) You are in breach of these terms and conditions or any of your warranties, or we are required to do so pursuant to any legal and regulatory obligations.
(iii) If the name on Your Casino account does not match the name on the payment method used to make deposits on a Casino account;
(iv) If You provide incorrect or misleading registration information;
(v) If You are not of legal age;
(vi) If You reside in a jurisdiction where participation in Casino games is prohibited by law;
(vii) If You have allowed or permitted (intentionally or unintentionally) someone else to play on Your Casino account;
(viii) If You have not played at the Casino on an individual basis for personal entertainment only (that is, You have played in a professional sense or in concert with other Player(s) as part of a club, group, syndicate etc.);
(ix) If You have "charged back" any of the deposits made with Your credit card on Your Casino account;
(x) If You are found colluding, cheating, money laundering or undertaking fraudulent activity;
(xi) If it is determined by the Casino that You have employed or made use of a system (including machines, computers, software or other automated systems) designed specifically to defeat the Casino;
(xii) If You use the Website or Your account in bad faith;
(xiii) If You make statements that are sexually explicit or offensive in the chat facility, including expressions of bigotry, racism, hatred or profanity;
(xiv) The use of robotic, mechanical, electronic, or other devices to automatically make playing decisions in any game as a guest player or real player is strictly prohibited at the casino save where such devices are provided, or specifically authorized in writing, by the casino. Use of such devices may, in the sole discretion of casino management, result in action including exclusion from play at the casino, confiscation of funds; or
(xv) If the Casino should become aware that You have played at any other on-line casino under any of the circumstances set out at (i) to (xiv) above.
You shall hold the Casino, its employees, officers, directors, licensees, distributors, wholesalers, affiliates, subsidiaries, advertising, promotion or other agencies, media partners, agents and retailers harmless and shall fully indemnify the same from any and all costs, expenses, liabilities and damages whatsoever that may arise as a result of:
(i) Your entry, use or reuse of the Website.
(ii) Your use of any Software on the Website,
(iii) Your entry, use, or reuse of the Casino's server,
(iv) Your participation in the Casino games, or,
(v) Your acceptance of any prize.
You further and specifically indemnify this Casino, its employees, officers, directors and any and all associated or affiliated persons or organizations against any and all costs, expenses, liabilities and damages arising from any legal or other action taken either by or against You arising from any and all interaction with the Casino and/or any of its employees, officers, directors and any and all associated or affiliated persons or organizations. Such action shall include (but not necessarily be limited to) any actions that might arise as a result of the criminalization of online/Internet wagering within Your jurisdiction.
13.5 Dormant and Inactive Customer Accounts
If you have not logged into your Customer Account or otherwise not accessed or used it for a continuous period of twelve calendar months, your Customer Account shall be deemed to be dormant or inactive.
Any Customer Account deemed to be dormant or inactive will be subject to the following rules:
(A) If a bonus payment has been made to your Customer Account and those funds have not been used within one month of being credited to your account, the management reserves the right to clear down these bonus funds from your Customer Account in full.
(B) Following 12 months of uninterrupted inactivity, we will send a reminder mail to you via the e-mail address saved in Your Account details. Upon receipt of this reminder mail, you will have 30 days to log into your player account. If no login is registered within this 30-day period, $5 of real money credit will be deducted from the balance. If the balance is less than $5 then the whole amount will be deducted. If the account remains inactive after 13 consecutive months, you will be sent a reminder mail every month and a monthly charge of $5 will be incurred and deducted from the real money account accordingly until either the balance is $0 or you log into your account.
(C) You will be notified 30 days before action (B) takes place via your registered email address that you have 30 days to take action to prevent this from happening.
13.6 Communication and Opt-out
By registering a Practice or Real account, You hereby consent to us contacting You through any and all means of communication (whether in written or verbal form and including, but not limited to email, telephone and SMS) in respect to matters relating to Your account. To unsubscribe to any or all forms of communication, please contact customer support or click on the unsubscribe links in the emails.
13.7 Entire Agreement
The Terms and Conditions contained herein represent the complete, final and exclusive agreement between You and Hello Casino and supersede and merge all prior agreements, representations and understandings between You and Hello Casino with regards to playing at the Casino. Hello Casino reserves the right to amend these Terms and Conditions, or to implement or amend any procedures, at any time without prior notice to You. Such amendments will be implemented at the discretion of Casino Management and put into immediate effect. Such procedural changes will only be in response to the interests and security of the Casino and/or the Players.
13.8 Final decision of the Casino
In the event of a discrepancy between the result showing on Your Casino software and the Casino's server software, the result showing on the Casino's server software shall be the official and governing result.
13.9 Force Majeure
13.10 No agency
Nothing in these Terms and Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between You and us.
If any of the Terms & Conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, Hello Casino’s original intent.
13.12 Rules for Practice Accounts
We ensure that the return to player (RTP) and game rules are identical for play for fun as play for real. You should only open an non-play for fun account when you feel comfortable about playing the game for real money, and you can maintain a play for fun and play for real options at all times.
The Website uses 'cookies' to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website
By accepting any prize and/or winnings from the Casino, You consent for Your name to be used for advertising and promotional purposes without additional compensation except where prohibited by law.
For Promotional, and Bonus Terms and conditions please see separate “Promo Terms & Conditions” either by following the link at the footer of this page or clicking here.
*Terms and Conditions last updated on 7th December 2016 (version 1.7)
English Terms & Conditions always take priority