Hello Casino

Privacy Policy

Privacy Policy for customers of "Hello"

“Hello” commits to respecting the privacy of its visitors and customers of the “Hello” online casino site. “Hello” recognizes that the protection of sensitive information that is collected from users is of utmost importance and has created this Privacy Policy to explain how “Hello” retrieves, stores, and uses the information that is provided by its customers through the “Hello” account.

All sensitive personal information is protected in accordance with the UK Data Protection Act 1998.

Acceptance of the Privacy policy at “Hello”

By using the “Hello” website, you are automatically accepting the Terms and Conditions of this Privacy Policy, meaning that “Hello” has the right to use your information, but only as described in this Privacy Policy. You, the customer, are free to discontinue using the “Hello” site if you disagree with any of the ways “Hello” use the information, as described in this Privacy Policy. 

It should be noted that “Hello” reserves the right to change the Privacy Policy at any time, and your continued use of the “Hello” website constitutes your acceptance of any changes. You will be notified of any changes, either via E-mail, letter, or via a post on the “Hello” online casino site itself.


When visiting any of our websites, we may send you a cookie, which is a small file, which is placed on your computer or device.
Cookies are essential to the running of a website. Without the use of cookies, parts of the “Hello” websites would not function correctly. For example, when logging in to your account a session is created to allow you to browse the site and play games. Without this session cookie you would have to login again on every single page you accessed.
We use analytical cookies to monitor our website performance and to determine how visitors use the site. These cookies provide us with information that helps us create better products for our users and to identify areas that may need maintenance.
Functional cookies are used to remember your preferences on our websites, enhancing the user experience. This can have a range of functions such as remembering your username or recording that you have read a site message so you don’t need to view it again.

How to Control the use of Cookies

You are not obliged to accept cookies when visiting the “Hello” website and are welcome to modify your browser so that it will not accept these cookies. The browser you use not only allows you to see the cookies that you have enabled but also allows you to control their use. 

It is possible to allow them, delete them individually or as a whole. You can also change your browser settings so that it will not accept cookies altogether. If this last option is selected, please be aware that most websites will not function correctly and maybe not at all. On some browsers it is possible to activate a setting which will not accept cookies automatically, but ask for your consent before each cookie is accepted on your device. This gives you total control over what is set, however has the drawback of slowing down your browsing experience with constant alerts and acceptances.

There are even different levels of control available. You are able to prevent just 3rd party cookies, effectively opting out of behavioural advertising and some browsers and devices even allow you to block specific websites you do not wish to deploy a cookie, instead of blocking or accepting all companies. 

In order to understand more about managing your cookies, please visit www.aboutcookies.org.

Customer Choice of Opt-Out at “Hello”

From time to time, “Hello” may use customer contact details to send information about its online casino services and/or sites, which you accessed or subscribed to, including, but not limited to news about product updates, events, promotional materials and contests.
“Hello” considers its customers interests and therefore provides them with the opportunity to opt-out of receiving the above-mentioned communications, should they wish. Additionally, “Hello” provides users with the option of discontinuing general communications, whilst they may still receive important update messages (defined below under ‘Collection and Use of Information’). For ease, each communication from “Hello” will include instructions for discontinuing the receipt of further communications.

Use of Customer Information at “Hello”

“Hello” will collect personal details when you register as a customer, if you voluntarily provide it when using the site, when disclosed in a public area of the site and when provided during communication with “Hello”. When registering as a customer of “Hello”, we may use the information provided for billing purposes, to administer and manage the player account and also to provide promotional communication about products or services as mentioned above.

“Hello” may send you e-mails on certain topics which you will not be eligible to unsubscribe from as we consider them an essential part of the service. This can include, but is not limited to, technical, service or important account balance information, security issues related to the service, confirming a requested product or service or periodic updates and/or information relating to the products or services you have requested.

“Hello” reserves the right to occasionally hire 3rd party companies to provide certain, limited services on our behalf. This may include, without limitation, identity verification, payment processing and the provision of software. “Hello” will only provide any such companies with that information that is reasonably required to perform the service, and the 3rd party companies will be prohibited from using that information for any other purpose. 

“Hello” will validate names, addresses and other personal information supplied by you against appropriate third party databases in order to verify its validity. By accepting these Terms and Conditions, you automatically consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. However, please rest assured that this is only to confirm your identity; a credit check is not performed and your credit rating will be unaffected. Any and all information provided by you will be treated securely and strictly in accordance with the relevant Data Protection legislation. 

Generally, when any third-party contractors or partners collect and/or have access to personal information, we require them to adhere to our stated privacy policies and to protect the confidentiality of your personal information. 

“Hello” may, at times, be required to disclose customers personal information, for example if required by law, or in the belief that doing so is necessary to abide by legal requirements, legal process or official governmental request, to protect the rights and property of “Hello” or related companies, to enforce its Terms and Conditions or to act in circumstances where it is urgent to protect the safety of “Hello” employees, users or members of the public.
In case of consolidation, merger or the sale of all or most of “Hello” stock or assets, operational transfer and distribution of products or services to 3rd party services or bankruptcy of “Hello”, customers personal information could be transferred to the relevant “Hello” successor.

By using the “Hello” website, customers agree that aggregate information and non-identifiable information may be shared with other parties, when required to continue use of the site. Such information may be used to improve the “Hello” website, for internal marketing purposes, or to collect demographic information about the users.

Beyond Reasonable Control

“Hello” will always use all reasonable efforts to safeguard the privacy of customers information, however transmissions on the Internet cannot be guaranteed to be 100% secure. Further to this, “Hello” assumes no responsibility or liability for disclosure of any user information due to unauthorized third-party access, errors in transmission, or other causes beyond our reasonable control.

Protection Begins at Home

Website users should bear in mind that protection of privacy begins with you. You are wholly responsible for maintaining the privacy of any “Hello” account ID, username or password that you use when registering a “Hello” online casino account. You should always take care and only responsibly disclose any such information.

Changes to Information

If you are in ever concerned with the accuracy of the personal information provided by you, or would like your personal information to be changed or removed from “Hello” account records, you are able to use the tools made available on the “Hello” online casino site in order to update or remove these details. However, please remember that deleting personal information from your account may result in access to areas of the “Hello” online casino and/or services to be restricted. “Hello” will not provide refunds for prepaid services that may become inaccessible due to the deletion of your personal information. However, “Hello” may retain your personal information in our files with the aim of resolving disputes, enforcing the user agreement or to comply with any and all technical and/or legal requirements and constraints regarding the security, integrity and operation of the “Hello” site.


Users have the right to see the personal data (as defined in the Data Protection Act 1998) that we keep about them, upon written request and a payment of a £/$/€10 service fee. 

This Privacy Policy was last updated 15/06/2015.